Terms And Conditions

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By booking a service with Redwood Coast Cleaners LLC, the client agrees to the terms and conditions set forth in this document.

 

1. Payment Terms & Authorization

• Recurring: Card on file charged upon completion of each visit.

• One-Time / Deep Clean: Non-refundable deposit charged 72 hrs prior, remaining balance charged after service.

• Failed Payment: Client must update card within 48 hrs. Services may be paused/canceled until resolved.

• Authorization: By signing, Client authorizes Redwood Coast Cleaners LLC to charge card for all services and applicable fees.

• Requirement: Valid card on file required to schedule. No service without payment info.

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2. Service Provided:
Redwood Coast Cleaners LLC provides residential and commercial cleaning services. We do not clean mold, human or animal waste.

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3. Our Guarantee:

We want you to be absolutely delighted with the cleaning services. Please report any concerns to our office staff at
info@redwoodcoastcleaners.com within 24 hours. We do not offer refunds, but we will do our best to rectify all concerns.

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4. Picking Up:

If picking up is a service you would like, please make sure to discuss this during scheduling and we will allot more time for this with additional cost. In addition, please make sure anything of a sensitive nature is put away.

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5. Pets:

We love our clients' pets! But for their own safety and the safety of our cleaning techs, please put your large or skittish pets in a secure area of the home or garage. Our cleaning technicians cannot clean animal feces of any kind to prevent cross-contamination.

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6. Clients Working At Home:

The cleaning techs need to be able to work without distractions. Every effort is made for the cleaners to work safely, but we cannot assume liability for the safety of others while cleaning your home. This includes children and pets. In the event the cleaners are not able to work without distractions that affect their ability to work at their normal speed, Redwood Coast Cleaners LLC reserves the right to charge for their extra time spent in the client's home.

 

7. Biohazard:

Our cleaning technicians' safety and health is of the utmost importance to us, so we ask that you let us know if there are any potential biohazard situations. These can include, but not limited to:

Blood, mold (black), rodent or bug infestations of any kind, or human or bet urination or feces.

 

If a biohazard situation is evident, our technicians will not be able to service your home and you will be charged the full rate of cleaning. Follow-up service cannot be performed until documentation is presented showing the situation has been resolved.

 

8. Safety:

Our number one concern is for the safety of our clients and our cleaning technicians. Redwood Coast Cleaners LLC is licensed and insured and cannot perform any cleaning higher than a 4-foot step ladder. Any heavy or large furniture must be moved away from the walls prior to service in order to clean behind them.

Light spot cleaning of walls is standard on maintenance-deep cleans, but we do NOT wash walls for liability purposes. Our cleaning techs will not move heavy furniture to prevent damage and to remain safe. Cleaning under beds is not performed unless requested at an additional fee.

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9. Breakage:

We believe in shining a spotlight on an issue rather than sweeping it under the rug. If something gets broken or damaged, our staff is trained to photograph it and report it immediately, without reprimand. They are careful and considerate of each space they attend, but every now and again something can happen (we are human, after all). Once reported to the office, we contact you to discuss a fair and quick resolution.

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10. Damage:

A client should point out any damage to surface before service begins. Our cleaning staff are trained to survey a home when they arrive and note/record any damage prior to the cleaning. Redwood Coast Cleaners LLC is sometimes called to correct the damage that was already there or that another cleaning company was responsible for. In this case, we may require that the client sign off on a pre-existing surface damage waiver.

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In areas of the home with extreme clutter Redwood Coast Cleaners LLC reserves the right to skip those areas to avoid damaging items or injuring the cleaning staff.

 

Surfaces such as hardwood floors and natural stone should be in good condition and ready to clean without causing harm to the surfaces when using a neutral pH cleaner.

 

Redwood Coast Cleaners LLC. uses cleaning products that do not stain or warp any surfaces. If you would like us to use your products instead, please understand Redwood Coast Cleaners LLC will not be held liable for any damage caused by your products.  

 

Specialty products. Notify Contractor before service for special surfaces requiring specialty products. No liability assumed for un-notified surfaces (e.g., marble, cork, waxed wood).

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11. Work Estimates:

When you provide us with the requested information for your home, we provide an estimate based on homes that are similar in size and reported condition. If our cleaners arrive and the home will require more time than estimated due to condition or not being picked up, we will communicate this to you before we go over the scope of work for approval/denial. We will reach out by phone call and text message, if necessary to ensure quick communication. Though we do our best to estimate as accurately as possible, everyone's home is different, and two similarly sized homes can take drastically different amounts of time depending on how the owner lives.

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12. Non-Solicitation of Employees: 

During the Agreement and for 1 year after, Client will not hire Contractor employees outside this Agreement.

Violation = fee of 3 months average service charges.

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Other Terms

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1. Rescheduling & Cancellations

Cancellations and reschedules are treated the same, as both remove a reserved service time.

 

Recurring Services:

• Minimum 48 hours’ notice required.

• Changes with less than 48 hours’ notice result in the clean being forfeited; no credits or refunds.

• Rescheduled services do not alter future service dates; your recurring day/time remains reserved.

• Courtesy: One late change per client may be waived at discretion.

 

One-Time / Deep Clean Services:

• Minimum 72 hours’ notice required.

• Late cancellations/reschedules result in deposit or full service fee forfeiture, depending on timing.

• Same-day cancellations, reschedules, or lockouts are charged 100% of service fee.

 

Access / Lockouts:

If the team cannot perform service due to client issues, full fee is due.

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2. Communication

After hours calls or texts will not be acknowledged or considered tendered until 9am the following business day.